Support
Updated: September 24, 2026
Contact support
Send your issue, device model, and app version to the support email below. Do not send passwords or full sensitive receipts.
Getting started and scanning
Manual entries do not require a subscription. Sign in with an account and password or Apple to use AI; new accounts receive 5 successful formatting requests. Scanned text is recognized on your device, then sent to DeepSeek for formatting with your consent. Review results before saving.
Sync and export
Manually upload or fetch entries in Settings and choose a version when changes conflict. Images stay on the original device and are not included in cloud sync or CSV exports. Export important records for backup.
Subscriptions and account deletion
Restore purchases using your original SnapLedger and Apple accounts. Use the Apple subscription management link below to cancel. Deleting your account in Settings removes the account and cloud ledger; sign in again if requested and export important records first. Account deletion does not cancel an Apple subscription.